P'etcetera

Boarding and Grooming ​​

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Frequently Asked Questions for Boarding

  1. Q

    What vaccinations do you require?

    A

    Boarding dogs are required to be current with Rabies, Distemper/Parvo Virus Combo (DA2PP or DHLPP) and Bordetella. Also, for boarding and daycare dogs, please provide documentation that your pet's flea preventative is current. In the case that your pet requires a flea preventative, we carry Frontline Plus at a very competitive price. We do not currently require the Canine Influenza vaccination but do request that you discuss the need for this vaccination with your vet. Boarding cats are required to be current with Rabies, Feline Distemper (FVRCP), and Feline Leukemia. Also, please provide documentation that your pet's flea preventative is current. In the case that a preventative is needed, we carry Feline Frontline Plus at that same competitive price. Grooming pets are simply required to be current with their rabies vaccination. Please be aware that we are an extremely busy facility and care for MANY pets every day. For this reason, we recommend that groom dogs be vaccinated for Bordetella (Kennel Cough) as well. As most of you know, we are a very clean and sanitized facility. However, with so many pets visiting us every day, the possibility of contraction increases. For your convenience, we can administer the vaccination here (in house). The cost to you is just $10 for a full year vaccination.
  2. Q

    Do you do vaccinations?

    A

    We can only do the Bordetella Vaccination. The cost is just $10 for a full year vaccination. Your pet's other vaccinations and wellness checks are best done by your veterinarian. If you do not currently have a vet, we have great relationships with several local vets and will be happy to recommend one that best fits your needs.
  3. Q

    What are your hours?

    A

    We are open Mon. - Fri. 7:30 AM - 6:00 PM, and Sat. 7:30 AM - 4:30 PM.
  4. Q

    I see that you're closed on Sundays. Can I still drop off/pick up my pet on that day?

    A

    Currently we do not offer Sunday drop off/pick up. While our front office is not available, the kennel attendants are here to care for and play with all the pets.
  5. Q

    Since your Kennel Attendants are at the facility on Sunday, can I pick up my pet(s) from them?

    A

    Just like Mon-Sat our Kennel Attendants are fully concentrated on our pet guests. Caring for your pets is a responsibility that we take very seriously. We do not let our Attendants become distracted with the other aspects of the facility. This ensures that your pets get all the extra attention and care they deserve while staying with us. Your pets have the Attendant's undivided attention, and therefore will not answer the phones or the door.
  6. Q

    How do I make reservations for my pet(s)?

    A

    The most efficient way to book your pet's reservation is right here on our website. At the bottom of every page are two links. The first is client information. Enter your and your pet's information. After that access the "Book Online" link to create your reservation. Remember we require documentation that your pet's vaccinations are current in order to for them to stay with us. The best method for providing this is via e-mail. Providing this documentation several days in advance is optimal. This will allow us to review your pet's vaccinations and (should anything be expired) save you the "last minute headache" of trying to get them current. If you do not have internet access, simply call us @ 972.279.8887 and you can relay the information to us as we enter it for you.
  7. Q

    When can I Check-In/Check-Out my pet(s)?

    A

    On the day of arrival, you may check in at any time during our normal operating hours. We do ask that (if possible) you check in by 5 PM so your pet(s) can settle in before we close for the day. On the day of check out, you may pick up your pet(s) anytime during normal operating hours. If you pick up after 1 PM, there is a daycare fee of $8 per pet. If your pet is being bathed or groomed on the day of check out, you may pick up anytime before closing without incurring the daycare fee.
  8. Q

    Can I bring my own food?

    A

    Absolutely. As a matter of fact, we recommend that you do. Bringing your pet's meals will ensure they remain on the diet you have chosen for them and will also afford you the best boarding rate available to your specific pet(s). Although we can store your pet's food however you choose to bring it, preparing individual servings in labeled Ziplock bags is always the preferred method. For those of you who want the convenience of us taking care of your pet's meals, we offer Pedigree Dry and Wet and Moist and Meaty.
  1. Q

    Do you administer medications?

    A

    We will administer your pet's medications per instruction. Prescription medications should be provided in their respective prescribed container, along with clear and precise instructions. Please discuss your pet's medications with the front office staff. Any information you have regarding the medication(s) and it's effect on your pet(s) is important. No detail is too small when it comes to the care of your pet(s).
  2. Q

    Can I bring a bed for my pet(s)?

    A

    You are welcome to bring your pet's bedding. However, pet's initially become anxious/nervous when they board. Because of this, whether or not your pet(s) has ever done their business in your house, odds are they will do it here. We are equipped with a "normal-sized" washer and dryer. If your pet soils their bed/bedding and these items are too large to wash, the best we can do is hose them off. We don't like returning your items to you in this manner. Therefore we have invested in several therapeutic beds and elevated framed beds we will provide for your pet(s) at a VERY minimal cost if you choose. Blankets are always provided free of charge. Therapeutic and Elevated Framed Beds Have the same rental fee. $1 per night or $5 per week.
  3. Q

    Can I bring my pet's favorite toy(s)?

    A

    Certainly! We love to play and interact with your pet(s)! And if you happen to forget your pet(s) toy, we have a choice selection available for purchase in our lobby for your convenience. And don't forget, our private backyard is structured specifically for engaging activities for our furry guests! Tip: The best thing to bring with your pet is a t-shirt or something that smells like YOU. Toys can keep them occupied, but having something that smells like you will install a sense of calm that no rawhide can match.
  4. Q

    Can I tour your facility?

    A

    Absolutely! You should tour any facility you are using to care for your pet(s). Feel free to stop by anytime during normal business hours. We are very proud of our facility and welcome the opportunity to show it off!
  5. Q

    My pet seems very thirsty and/or anxious when we get him/her home. Are feeding/watering procedures different than what we use at home?

    A

    Be assured that we monitor your pet(s) food and fresh water consumption throughout the day. We feed according to your instruction and fresh water is always accessible. Pets frequently become very thirsty from the excitement and stress of seeing their family and loved ones again when they're picked up. It's natural and you should expect your pet(s) to be a little dehydrated when they get home. Be sure to monitor your dog's water and food intake, as they tend to overeat/drink once home. One way to do this is to feed them in half portions with breaks in between and give them ice cubes in place of water. Once they have calmed and settled back into their regular surroundings, you can resume regular feeding and watering habits.
  6. Q

    My pet(s) didn't eat near the amount of food they normally eat at home. Was there an issue with feeding? Did he get the wrong food?

    A

    Because of the abrupt change in habitat/environment, pets initially become anxious and/or nervous. Our kennel attendants are very good at making new guests feel right at home, however, some pet(s) take longer to adjust to being away from you. If this is the case for your pet(s) they may have a reduced appetite or none at all. Our attendants monitor each pet's eating, drinking, sleeping, and playing habits very closely. Each time your pet does not eat a meal, they notify management. With your approval, we will try to entice them by mixing a tablespoon of meaty, gravied Pedigree into the food you supplied. If they are still not interested we will contact you and discuss other options such as chicken and rice, or a cooked canine dinner. Under no circumstances will we let your pet(s) go without eating or drinking.
  7. Q

    When do you groom/bath the pet(s) that are boarding with you?

    A

    If you have requested that your pet(s) be groomed/bathed during their stay with us, our standard procedure is to perform your requested services on the morning of pick up. Typically our kennel dogs are the first to have services done each morning. Depending on how many pets we have exiting the kennels that day all kennel grooms and baths are usually ready by noon or before. Obviously, this will vary depending on the population, so we will always call or text when your pet is ready for pick up. If you want to pick your pet up first thing in the morning, please be sure to schedule your grooming/bathing services for the day before pick up.
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